Yesterday was National Rotisserie Chicken Day and Leave Work Early Day and some other craziness. Who comes up with these days and how do you make a pitch for a new day to celebrate? You have to agree that some of theses "unofficial" National Holidays are ridiculous. National Ice cream Day... that I get. Today is National Repeat Day, Today is National Repeat Day, Today is National Repeat Day... Think I’m kidding click HERE for all your National Days. My complaint is we don’t have a National "I’m Sorry" Day. I think Australia may be the only one with a National Sorry Day. It is an annual event that has been held in Australia on May 26th, since 1998, to remember and commemorate the mistreatment of the country's indigenous people. I don’t know what is going on in the USA but people have forgotten the practice of saying "I'm sorry". I was on a trip from hell last week due to weather with a co-worker flying on an airline I have not flown in a while. I always had such bad experiences with them. So I thought... let bygones be bygones and give American Airlines another try. BIG MISTAKE let me repeat that, BIG MISTAKE!
Granted we were heading to the Texas area for work and with all the rain and flooding mother nature was part of the problem. I will put that out there as a fair disclaimer. That being said, the second leg of my co-workers flight got canceled and the airline refused to provide her checked luggage from the plane/flight that was now canceled until the next day. Guess what happened the next day? Yet another flight got canceled to her final destination. So yep, still no luggage. She ended up driving to hook up with me at our final destination. We spent an entire day trying to find two pieces of luggage while finishing up meetings. We managed to work our way back to DFW by rental car because a rental car agent was kind enough to tell us what American Airlines counter agents wouldn't. That the small town we were trying to fly out of was having runway problems due to being hit by lightning and that our scheduled small turbo prop plane most likely wasn't going to get out. We ended up driving 3 hours back to Dallas in torrential rains to catch our second leg of the flight home. If you are wondering... still no luggage for my co-worker. We go to an American Airlines ticket agent in Dallas at DFW International hoping luggage is still there from the original canceled flight. With a snarky voice the agent says, "One piece is downstairs but I can’t guarantee we can get it on your flight in time and the other piece is heading to the small town you just left." (Might I add our flight doesn’t leave Dallas to head back to St. Louis for 4 hours and they are saying they can’t guarantee the piece of luggage at the Dallas airport.) I'm thinking, we are standing here in the same freakin’ building and you can't help us get that luggage on the flight 4 hours from now? Not to belabor the story but when all was said and done all EIGHT American Airlines employees we talked to, including ones on the phone as we tried to change flights and get information etc. Not ONE, Not ONE, (It is National Repeat Day) NOT ONE, said Sorry for the inconvenience, sorry for the trouble, or just SORRY! I mean this is customer service 101! My co-worker got her luggage 3 days later on Sunday afternoon. American Airlines if I never fly you again it will be too soon!
I know it can be hard to take one for the team and say the word "sorry". But News Flash it can make the biggest difference in a person’s day or change their reaction to a nightmarish situation. Recent research suggests that apologizing for things that are in no way even your fault (a so-called superfluous apology) increases people’s trust in you and makes them behave more trustingly in return. I read in a psychology today article that an apology makes a person feel that you’re empathizing with them and that you’re concerned for their well-being. That in turn invokes positive feelings and they reciprocate by extending trust to you. (Take note American Airlines!) Imagine, all that goodwill caused by apologizing for something as simple as the traffic on the way to the office! Or for lost luggage and canceled flights in a busy airport dealing with crazy weather. Now some people like Amy Schumer in this hysterical video think women in general say sorry too much! According to Schumer women today need to NOT apologize for everything! You must watch this video, it’s quite funny really.
I've stated my case as to why I find the need for a National Day to recognize the importance of saying "Sorry". As is the case with everything else, the people that usually need to say sorry are never the ones actually saying sorry. Studies show that when you say you are sorry and you really mean it, it can actually be good for your health, while over apologizing can have negative effects. Researchers say knowing when to apologize is a life skill. I recommend learning how and when to use the words "I'm Sorry". It makes you a better human being for heavens sake!
Keep looking forward so you don't miss what God puts in front of ya!
Matuschka's Midlife... Telling it like it is...